Digital Transformation Consulting | Customer Journey Map | Philippines
QuickReach

DIGITAL TRANSFORMATION CONSULTING

Changing For The Future Starts Now

Embark with us on a well-defined process of rethinking your business, your customers’ experiences, and how technology can bring game-changing solutions to address various business challenges and create new opportunities

Digital technology has changed the face of business as we know it. Within applications and infrastructure, processes and operational models, and interfaces and experience, digital forces are continuously driving change in every part of your organization.

The QuickReach Digital Transformation team capitalizes on its capabilities to truly change the game across strategy, design & technology – from designing a bold digital strategy to building your online and mobile presence using agile methods that move quickly from digital concept to digital reality.

 

PACKAGES

DX Vision Formulation

Revisit your business model and reimagine your customer journey in a month-long engagement that is divided into three phases:

Research (which involves collecting information on business processes and customer sentiment), Workshop (1-day workshop series with key stakeholders in the company), and Post-Workshop Analysis.

 

Technology Roadmap

Development

Convert the Digital Customer Journey Map Vision into an actionable set of solution development, integration, and procurement phased out across a 12-, 24-, or 36-month implementation timeline.

PACKAGES

DX Vision Formulation

Revisit your business model and reimagine your customer journey in a month-long engagement that is divided into three phases:

Research (which involves collecting information on business processes and customer sentiment), Workshop (1-day workshop series with key stakeholders in the company), and Post-Workshop Analysis.

Business Process Automation

Apply the principles of digital transformation into specific activities within your organization and leverage on artificial intelligence to automate critical processes

 

OUR APPROACH

Understanding the Business Model Canvas (BMC) is a sure way of getting a bird’s eye view of the various elements of the business and the interplay between them. This is followed by a series of exhaustive discussions and interviews with all stakeholders in the business (customers, suppliers and vendors) to gain an in-depth understanding of the various pain-points they face. This is coupled with the industry and environment scan which our analysts immerse themselves in to comprehend which direction the industry is headed into.

 

This is followed by an intensive customer journey mapping (CJM) workshops during which our digital transformation team will work with internal teams mapping out the end-to-end customer journey cycle all the way from awareness to servicing and even post-servicing. Various pain-points are uncovered, and potential solutions are explored in the SDBP exercise.

Our digital transformation team focuses on:

Designing Customer Experiences

We ensure that our approaches, products and deliverables all use human-centered design principles. This starts with customer journey mapping with design thinking principles in the core of everything we do.

Generating Insights

We put real, direct, live research of the target audiences at the center of every project and engagement starting with an environment and industry research to understanding how to better engage with stakeholders (customers and vendors) and takes those insights as a guiding light for any project.

Optimizing operational efficiency and driving employee engagement

From leveraging quick-wins to making requisite organizational adjustments and advising on building the right teams to encourage the right skill-set, we aim to foster a permanent cultural change that leads to digital transformation.

Building a technology roadmap

We help our clients achieve growth through digital transformation by strategizing their digital IT roadmap, simplifying IT operating models, modernizing technology architecture and securing assets and data with CXO Advisory, a range of advisory services to help CXO’s define their digital future, and Digital engineering that helps organizations to build the right tech products, in the right way, faster- resulting in lower time to market and enhanced customer satisfaction.

ABOUT QUICKREACH

QuickReach is an agile digital transformation platform that helps enterprises accelerate innovation in three ways: Packaged Solutions that address specific challenges and can be rolled out very quickly, Strategy Consulting that outlines pragmatic steps towards full digital transformation,   and a Low-Code Development Platform that brings together workflow, microapps, and artificial intelligence to build scalable digital interaction solutions that connect with existing core systems.
 
QuickReach is a product of BlastAsia. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is on a path to be a global leader in technology. Drawing from 18 years of building commercial software for independent software vendors from all over the world, as well as a decade of developing its own startups, BlastAsia seeks to help enterprises from different industries fully realize the benefits of digital transformation through the QuickReach platform.

BlastAsia is certified in Quality Management Systems (QMS) ISO 9001:2015, and in Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Outsourced Product Development, Research, and Development, and Software Quality Testing. BlastAsia is also a Microsoft Gold Partner for Application Development and Cloud Platform and an IBM Business Partner.

 

JUMPSTART YOUR COMPANY'S DIGITAL TRANSFORMATION

QuickReach is a product of:

Blastasia

QuickReach Pvt Ltd

68 Circular Road, #02-01, Singapore 049422

QuickReach Inc.
L29 Joy Nostalg Center

17 ADB Avenue, Pasig City,

Philippines 1605

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