Field Service Management | Quickreach
QuickReach

FIELD SERVICE MANAGEMENT

Boost customer satisfaction  through greater Field Service Management

ROLL OUT IN 8-12 WEEKS

QuickReach Field Service Management lets your team expedite service call fulfilment with better delegation and collaboration

Streamline Requesting and Task Intake through Mobile Apps

Employ accomplish location-based assignments faster thru mobile apps that allow field agents to update task statuses and confirm completion

Manage Activities via Configurable Workflows

Closely monitor all field agent activities through configurable workflows, real-time reports, approvals, and audit trails 

Optimize Service Levels Based on Customer Feedback

Elevate customer service by providing a faster and more efficient field service, which includes initiating service calls, finding the nearest technician, tracking activity status, signing off and giving feedback

B2B ORDER FULFILLMENT AUTOMATION PACKAGE INCLUSION

Manage workflows, validate information, generate reports and approve items in one place

Admin Web App

Equip field agents/technicians with a tool to better deliver location-based services with a dedicated mobile app for off-site tasks

Technician Mobile App

CORE FEATURES

Make your accounts payable activities instantly digital through QuickReach

Service Call Workflows

Intended Users

  • Employees

Create workflows configurable to your specific business processes. Make service call fulfillment seamless from receipt of request to task assignments to service completion. This way, tracking of activities is organized and requests are addressed as soon as possible.

 

Ticket Creation and Status Updates

Intended Users

  • Employees

Automatically assign received service calls/tickets to field agents for them to visit and process. Track the progress of each activity as agents update its status real time.

 

Completion Confirmation and Ratings

Allow customers to confirm completion of tasks such as check-ups and successful repairs. Empower them to give feedback that help you improve customer service

 

Custom Forms and File Attachments

Make it easy for field agents to compile/submit service-related documents and files from the site with a feature that lets them take a photo of documents 

 

Let’s discuss your finance team’s 
digital future

ABOUT QUICKREACH

QuickReach is an intelligent process automation platform that delivers fully-automated, always-on, and integrated digital solutions by combining the best of workflow software, low-code development, and robotic process automation (RPA). 

 

There is a rise in Digital Transformation initiatives among companies of all sizes to address changing customer needs and compete with startups. However, companies rolling out digital solutions that provide better experiences for customers and empower employees also face challenges in terms of the cost and time it takes to come up with these solutions.

QuickReach is here to change all that, by providing an agile and affordable online platform to design, integrate, and automate business processes, manage work, and provide customers with self-service solutions.

QuickReach Pte Ltd is a Singapore-incorporated product company backed by the experience the BlastAsia team. Established in 2001, BlastAsia is one of the largest software product engineering companies in the Philippines and is on a path to be a global leader in technology.  BlastAsia is certified in Quality Management Systems (QMS) ISO 9001:2015, and in Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Outsourced Product Development, Research, and Development, and Software Quality Testing. BlastAsia is also a Microsoft Gold Partner for Application Development and Cloud Platform and an IBM Business Partner. 

QuickReach Pte Ltd

68 Circular Road, #02-01, Singapore 049422

QuickReach Inc.
L29 Joy Nostalg Center

17 ADB Avenue, Pasig City,

Philippines 1605

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