Why You Need a Unified Platform for Internal Business Processes
Updated: Jul 13
In today's fast-paced and highly competitive business landscape, organizations strive to enhance efficiency, streamline operations, and maximize productivity. One essential factor that contributes to achieving these goals is having a unified platform for internal business processes. Such a platform integrates various systems, tools, and processes into a cohesive framework, providing a centralized and seamless approach to managing and executing internal operations. This essay explores the importance of a unified platform and highlights the benefits it brings to businesses.
The "Chop Suey Digital Strategy" Doesn’t Work Anymore
As a business or technology leader of your company, you’ve probably been in this situation: you set out a digital transformation initiative that involves digitizing every department in your company. At the start, you probably set out to invest in a really expensive ERP (and you’re probably two or three years into the implementation and you’re still not fully done with it). Each department probably gave you a list of software that they would need for their operations and you’ve probably spent some considerable amount of effort integrating this software with each other.
By now, you probably also have some form of a digital façade where people outside the organization (whether it’s your customers, vendors, or partners) have some way online for them to connect with people inside the organization. It could be in the form of a messaging app like Whatsapp or Viber or even Facebook Messenger, or some online form using Google Forms and the like, or maybe even a shared spreadsheet like an Excel file on Google Drive.
This patchwork style of digital transformation, where you have multiple point solutions that you try to connect together, is riddled with a lot of challenges. Firstly, having different software has multiple points of failure. When one system goes down, the rest can/will follow. Or one system changes or updates and the previously-established integration points get affected and the information flow breaks. Or maybe the system admin or accounting fails to pay one of your system’s subscription fees. All of this can bring your digital operations to a halt, which can mean a loss of business for your company even for a brief period of time.
The other big downside of a digital strategy involving cobbling together multiple software is oftentimes, your existing tools are incomplete. And you need to find another software that can do that feature that you need, increasing the complexity of your already-complex setup. Not to mention, subscribing to different individual tools add-up and would prove expensive in the long run.
An article that elaborates on why the Chop Suey Digital strategy is ineffective for modern-day business challenges can be found here (https://www.quickreach.co/post/here-s-why-clubbing-different-software-together-is-not-a-solid-digital-transformation-strategy)
A Unified Platform to Counter the Threat of Chop Suey Digital Strategy
The modern-day enterprise is looking into how to create digital operations where stakeholders, activities, and even systems are all integrated into one place – which is where the need for a unified platform arises. Typically this unified platform would address key challenges companies which are middle-of-the-road in terms of digital maturity – face on a daily basis. With the initial investment at a point where the deployment of digital solutions has proven to be successful, the organization is now looking for ways to ensure reliability and scalability in its digital operations. Also, to drive greater efficiency and productivity within your organization, you simply need a better way to go digital. The key reasons why you might need a unified platform for the internal business process could be summed up below:
Streamlined Workflows and Enhanced Efficiency: A unified platform integrates various systems, tools, and processes into a single, cohesive platform. This integration eliminates the need for employees to switch between multiple applications, reducing time wastage, and improving workflow efficiency. For instance, by integrating project management, task tracking, and communication tools, employees can access critical project information, communicate seamlessly, and collaborate effectively. As a result, productivity increases, bottlenecks are minimized, and projects progress more smoothly, leading to timely delivery and satisfied clients.
Seamless Collaboration and Communication: Collaboration is crucial to any successful business. However, when teams rely on disparate tools and systems, collaboration can become fragmented and communication gaps can arise. A unified platform bridges these gaps by providing a centralized space for employees to collaborate, communicate, and share information. Real-time messaging, video conferencing, and document-sharing capabilities within the platform enable teams to work together seamlessly, irrespective of geographical locations or time zones. This streamlined collaboration fosters creativity, innovation, and synergy among team members, driving overall business success.
Data Integration and Visibility: Organizations accumulate vast amounts of data across various systems and departments. However, when this data remains siloed and inaccessible, it becomes challenging to gain a holistic view of business operations. A unified platform enables data integration by connecting disparate systems, allowing for a comprehensive and centralized view of data. This enhanced visibility empowers decision-makers to access real-time, accurate, and relevant information, enabling informed strategic decisions. Moreover, advanced analytics and reporting capabilities within the platform provide actionable insights, helping organizations identify trends, opportunities, and areas for improvement.
Enhanced Customer Experience: A unified platform plays a crucial role in improving the customer experience. By integrating customer relationship management (CRM) systems, support tools, and communication channels, organizations can provide a seamless and consistent experience to their customers. Customer interactions, feedback, and purchase history can be centralized, allowing teams to gain a 360-degree view of customer needs and preferences. This comprehensive understanding enables personalized engagement, timely responses to queries, and proactive problem-solving, ultimately fostering customer loyalty and satisfaction.
Improved Compliance and Data Security: With the increasing prevalence of data breaches and stringent data protection regulations, organizations must prioritize data security and compliance. A unified platform enables businesses to establish robust security measures and ensure compliance with data protection regulations. Centralized access controls, encryption, and data monitoring capabilities within the platform enhance security. Additionally, by consolidating data and systems, organizations can more effectively manage data governance, enforce privacy policies, and respond to audit requirements, minimizing the risk of non-compliance.
Scalability and Future-Readiness: A unified platform offers scalability and adaptability, enabling organizations to grow and evolve without disruption. As businesses expand, a unified platform can accommodate increasing data volumes, additional users, and evolving processes. The platform's flexibility allows for customization and integration with new tools and technologies, ensuring that it remains aligned with the organization's evolving needs and industry trends. By future-proofing internal processes, businesses can scale their operations efficiently and stay ahead in a rapidly changing business landscape.
QuickReach: Bringing Everything Together in One Place
John Chambers, the former Executive Chairman and CEO of CISCO remarked – ‘At least 40% of all businesses would die in the next 10 years… if they don’t figure out how to change their entire company to accommodate digital technologies.” In an era characterized by technological advancements and ever-increasing competition, organizations need a unified platform for internal business processes to optimize efficiency, foster collaboration, and drive growth. QuickReach helps you manage your entire operations in one platform that seamlessly blends processes, people, and systems – removing the struggle to cobble together different tools.
QuickReach combines the best of digital workflows, forms, and records with task & process automation, integration automation/management, and no-code development to provide all the tools you need to create your digital enterprise. This means you not only put an end to paperwork, but you also put an end to guesswork because there’s unbeatable visibility for everyone – anytime, anywhere, and on any device (whether on a mobile phone, a tablet, a laptop, or a desktop). Moreover, integrating other systems into QuickReach is a breeze. You don’t have to let go of your initial investments and in fact, you can maximize them with QuickReach in place.
We built QuickReach drawing from over 20 years of creating custom software from the ground up, as well as more than 3 years of helping companies digitize, automate, and integrate business processes.
Reach out to one of our digital transformation evangelists here to understand how a platform like QuickReach can help streamline messy operations to optimize efficiency, reduce manual errors, and boost profitability.